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The
Advantage Commitment
We
offer a great product with the latest
features, but more importantly we have a solid responsive
technical support team which stands behind our product.
From the moment you "partner" with Compulink, an account
coordinator focuses on making the business and data
transition to the Advantage software as smooth as possible
so you can start reaping the benefits from your investment
quickly.
Ongoing
technical support is provided by individuals with
expertise in all areas of practice management as well
as computers and operating systems. We utilize the
latest communication tools to answer your questions
and solve your problems.
Product
feedback
is continually encouraged from clients and is used
to direct the evolution of our Advantage software.
Ongoing continuing
education seminars are performed throughout the
country as part of your technical support services
and Internet
Based Training is provided as well. See the Training
Department page for additional
information.
Support
Coverage
Included
with the cost of each Advantage Program is a
time period of Software Support ranging from ninety
days to one year. Software support is available to help
you with your questions, problems, and the on-going
learning process. After your initial training, the Support
Department will take over, providing you with additional
in-depth assistance whenever needed.
Support
is available to you and your staff free of charge,
for the time period specified on your order. You receive
unlimited 1-800 support line calls, our quarterly
newsletter, software updates free of charge, and free
participation in our Continuing
Education Seminars and Product Update Seminars
held around the country. Our support desk is open
from 5:00am PST through 5:30pm PST. After hours pager
support is also available for an additional fee.
After
your initial support expires, renewals are available
on a quarterly or annual basis. Please contact
our Sales Team for current rates for your Advantage
program.
Customer
Care Agreement
For
more information about your support coverage, please
see our Customer
Care Agreement.
CBS
Mail Download & Setup Instructions
Please
see our CBSmail
page for more information.
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